Shoopy Maximizing your business with the Baat.ai integration
SMS gets ignored; WhatsApp gets read. The Baat.ai plugin puts order updates, abandoned-cart recovery and broadcast campaigns on the channel your customers actually open.
Be honest about your own phone: SMS is where OTPs live, and WhatsApp is where conversations happen. Your customers are the same. The Baat.ai plugin connects your Shoopy store to WhatsApp so the store’s messages arrive where they will actually be read.
Why WhatsApp over SMS
Higher open rates, replies instead of silence, and a thread the customer can scroll back through — at a cost per message that makes sense for a small store. An SMS is a notification; a WhatsApp message is a conversation with your shop’s name on it.
The transactional backbone
Three moments where the message does the customer service for you:
- Order placed — instant confirmation with the order details, so the customer never wonders whether it went through.
- Order dispatched — tracking on the same thread.
- Order delivered — a thank-you and a nudge for feedback, which is where the next order starts.
The growth features
- Abandoned-cart recovery. A checkout left halfway gets a personal reminder with a link straight back to the cart — recovering sales that were already almost yours.
- Broadcast campaigns. Import your Shoopy customer list into segments and send offers and launches in bulk — to people who already bought from you, which is the cheapest audience there is.
Setting it up
Log in to your Shoopy dashboard → app store → search Baat.ai → install and configure → customise the message templates in your own words. The wider WhatsApp toolkit — campaigns, analytics and where the plugin fits — is on the marketing page.
