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Fair Use Policy

At Shoopy, we are committed to providing our users with a fair and transparent experience while using our platform. To ensure fairness and sustainability, we have implemented a Fair Use Policy for SMS and bandwidth usage. Please review the following key points:

1. SMS Usage:

  • Our platform enables you to send SMS notifications to your customers for order updates, promotions, and other important communications.

  • The fair use quota for SMS messages varies depending on your subscription plan:

    • Free Plan: Up to 50 SMSs only.

    • Basic Plan: Up to 2,000 SMSs / year.

    • Professional Plan: Up to 5,000 SMSs / year.

    • Business Plan: Up to 10,000 SMSs / year.

  • Excessive usage beyond the fair use quota may result in nominal charges. We believe in transparency, and any additional charges for SMS usage will be communicated clearly in advance.

2. Bandwidth Usage:

  • Bandwidth is crucial for hosting your online store and ensuring a smooth experience for your customers.

  • While we offer ample bandwidth allocation to accommodate typical usage patterns, excessive consumption may lead to additional charges.

  • We closely monitor bandwidth usage and will notify you if your usage approaches or exceeds the limits set by our fair use policy.

3. Transparency and Communication:

  • We are committed to transparency in our pricing and billing practices.

  • If you have any questions or concerns regarding SMS or bandwidth charges, please do not hesitate to reach out to our customer support team.

  • We are here to assist you and address any issues to ensure a positive experience using our platform.

  • Credits given as part of a plan purchase or renewal cannot be encashed.

Conclusion:

  • At Shoopy, we value your business and aim to provide you with the best possible service. Our Fair Use Policy for SMS and bandwidth usage is designed to promote fairness, transparency, and sustainability for all users. Thank you for your cooperation and understanding. 

  • If you have any further questions or require assistance, please feel free to contact our customer support team at contact@shoopy.in.

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